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HUB Connect logo | Sports + Fitness HUB | East Lothian

Q. Do you need a membership to book?

A. No, we offer pay per class, monthly membership and annual membership options.

You don’t need a login to book, here’s a step by step guide to secure your session:

  • Visit: bookwhen.com/sportsfitnesshub
  • Scroll down to view the class timetable
  • Choose the class/classes you want and then click ‘select’
  • Once done click ‘View selections’
  • You now have the option to ‘Select more’ or ‘Book now’
  • Once ready click ‘Book now’
  • Enter your email address and click ‘Continue’
  • Complete details and click ‘Continue’
  • Review details and click ‘Pay with card’
  • Enter your card details and click ‘Pay’

On the booking confirmation screen, there’s an option to ‘set a password’ doing so will make future booking and managing your bookings easier.

Q. How do I set up a monthly membership?

A. We offer a range of membership options, so you can choose what suits your training style best.

Our membership options:

Unlimited Membership – £95 per month
✔ Unlimited coach-led group training
✔ Full access to the Hybrid Performance LAB

Group Training Membership – £80 per month
✔ Up to 3 coach-led group training sessions per week

Hybrid Performance LAB Membership – £50 per month
✔ Full access to the LAB/open gym
✔ Ideal if you prefer training independently


Which membership is right for me?

  • Choose the Unlimited Membership if you want maximum flexibility, coach support and full access to everything we offer.

  • Choose the Group Training Membership if you enjoy coached sessions and plan to train up to three times per week.

  • Choose the Hybrid Performance LAB Membership if you prefer training on your own and want open gym access.


How to get started:
Once you’ve chosen the membership that’s right for you, get in touch and we’ll help you get set up and booked in.

Email: laura@sportsfitnesshub.co.uk
WhatsApp: 07907 958096

Q. How do I book my child in for the Hybrid Junior Academy?

A. Booking a place in the Hybrid Junior Academy is easy and can be done online.

The Hybrid Junior Academy is designed for boys and girls aged 9–13 who want to build fitness, confidence and athletic ability in a fun, supportive environment. To see our timetable and book a place, please visit our HUBSTARS Sports Coaching page: https://hubstars.classforkids.io/

If you have any questions about the Academy, you can contact us:

Email: laura@sportsfitnesshub.co.uk
WhatsApp: 07907 958096

Booking a session:

Our booking system is called Bookwhen. The URL for booking our sessions is:

bookwhen.com/sportsfitnesshub

The checkout reservation period is 15 minutes. Places will be reserved by the booking whilst in checkout. If the booking is abandoned the place will be released after 15 minutes.

Cancelling a session:

When cancelling a session you must do this 5 hours before the event. Class pass uses are not returned on ticket cancellation.

When logged into the system you will see a list of all your bookings. On the right-hand side of each booking there is a Ticket options button. Clicking on this button will allow you to cancel your session up to 5 hours before the session.

Cancellations cannot be undone, you must rebook if you cancel by mistake.

Transferring a session:

Session transfers allow tickets to be changed to a different date or event type up to 5 hours before the event. Transfers are restricted to 3 weeks after the original booking.

When logged into the system you will see a list of all your session bookings. On the right-hand side of each booking, there is a Ticket options button. Clicking on this button will allow you to transfer your session up to 5 hours before the session. A dropdown menu will appear for you to select another session.

Waiting lists:

When a session is fully booked, you can join the waiting list by entering your name, email, and phone number. If a place becomes available, the people on the list will be emailed in order, with a delay between each, until the place is filled. The time between emails is 1 minute.

Reminders:

Reminder emails will be sent to attendees 3 days before the session.

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